TERMS & CONDITIONS

PROMOTIONS

REFILL FOR FREE - BIRTHDAY PROMOTION 

Altra's current promotion offers customers a 50ml Refill worth £138 when they purchase a Full-Size Perfume worth £168. 

The offer is available to all customers who enter the code "REFILL FOR FREE" at checkout. If the code is not entered at checkout, the offer will not apply. 

Altra will not refund any customers who have made a purchase prior to the promotion, or who make a purchase at altraprofuture.com during the promotion without using the code "REFILL FOR FREE" to apply the offer to their order. 

The promotion is only available via altraprofuture.com and is not extended to any 3rd party retail partners. 

The promotion is valid from the 22nd February 2023 until 30th March 2023. 

The offer may not be combined with any other offers, promotions or discounts. 

REFILL 40% OFF - BIRTHDAY PROMOTION 

Altra's current promotion offers customers who have previously purchased a Full-Size Product at altraprofuture.com 40% off a 50ml Refill worth £138.

The offer is only available to customers who receive a unique discount code via email and who have entered their code at checkout. If the code is not entered at checkout, the offer will not apply. 

Altra will not refund any customers who have made a purchase prior to the promotion, or who make a purchase at altraprofuture.com during the promotion without using their code. 

The promotion is only available via altraprofuture.com and is not extended to any 3rd party retail partners. 

The promotion is valid from the 22nd February 2023 until 30th March 2023. 

The offer may not be combined with any other offers, promotions or discounts. 

SECTION 1 - TERMS OF USE

1.1 These terms of use ('Terms') set out the rules for using our website www.altraprofuture.com ('Website').

1.2 By using the Website you agree that you accept these Terms and that you will comply with them.

1.3 If you do not agree to these Terms, you must not access or use the Website.

1.4 Please read these Terms carefully and print a copy for your future reference as we will not file a copy of these Terms and may also update them from time to time. If you have any queries then please contact us.

Who we are

2.1 www.altraprofuture.com is a Website owned and operated by us, Cochabamba Parfums Limited (trading as Altra) ('we', 'us' or 'our').

2.2 We are a limited company registered in England and Wales under company number 11453599. Our registered office address and main trading address is at 80-83 Long Ln, London EC1A 9ET UK  Our VAT number is GB299441652.

2.3 To contact us, please contact our customer services team via email at human@altraprofuture.com

2.4 If you would like to make a complaint or feel that any material appearing on the Website is offensive, objectionable or potentially defamatory please contact us via the details in section 2.3 above and provide full details of the nature of your complaint and the materials to which the complaint relates.

3.1 These Terms refer to the following additional terms and conditions, which also apply to your use of our Website:

• Our Privacy Policy. Please see section 8 (How we may use your personal information) for further information about this.

• Our Cookie Policy, which sets out information about the cookies on our Website.

3.2 If you are buying goods or services from our website then our Terms and Conditions of Sale will apply to the sale of those goods and services to you.

Our right to make changes to the Terms

4.1 We may update these Terms from time to time. We will give you reasonable notice of any major changes via a suitable announcement on the Website.

When will the changes apply?

4.2 The changes will apply to your use of the Website after we have given such announcement.

What should I do if I don’t want to accept the changes?

4.3 If you do not wish to accept the new terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new terms.

4.4 Please check these Terms to ensure you understand the terms and conditions that apply at that time.

We may update and change the Website from time to time. We will try to give you reasonable notice of any major changes.

USE OF OUR WEBSITE

You must keep your account details safe

6.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We may disable access to your account

6.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms.

Your use of the Website

6.3 We only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes.

6.4 The Website may only be used for lawful purposes. You agree to comply with all applicable laws and regulations regarding the Website and its use.

6.5 You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

6.6 Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

6.7 You must not knowingly:

• upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
• upload or transmit through the Website any material which is defamatory, offensive or of an obscene character;
• attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website; or
• attack our Website via a denial-of-service attack or a distributed denial-of service attack.

6.8 By breaching section 6.8, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We are not responsible for viruses or other harmful material

6.9 We will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

We may monitor your use of the Website

6.10 We may disclose such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

6.11 You acknowledge that we have no obligation to monitor your access to or use of the Website, but that we have the right to do so for the purpose of operating the Website, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. We reserve the right, at any time and without prior notice, to remove or disable access to any content that we, at our sole discretion, consider to be in violation of these Terms or otherwise harmful to the Website provided.

7.1 Whenever you post content to our website, you agree and confirm that:

• you own or otherwise control all of the rights to the content that you post;
• the content and material is accurate; and
• use of the content and material will not cause injury to any person or entity (including that the content or material is not defamatory).

You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of this section 7.1. This means that you will be responsible for any loss or damage we suffer as a result of your breach of section 7.1.

Your rights in the content which you post to our Website

7.2 Any content uploaded to our Website will be considered non-confidential and non-proprietary. You will retain all of your ownership rights in your content but you are required to grant us (and our sub-licensees if required) a licence to use, copy, modify and adapt your content and to distribute and make it available to third parties (see section 7.6 for more information about this).

7.3 You agree to waive your right to be identified as the author of the content and your right to object to derogatory treatment of the content.

We may disclose your identity to third parties in certain circumstances

7.4 We may have to disclose your identity to a third party who claims that content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or privacy rights.

We may remove your content

7.5 We may remove any post you make on our Website if in our opinion your post does not comply with our guidelines.

Rights you are giving us to use content uploaded by you to our Website

7.6 By uploading or posting content to our Website, you grant us the following rights to use that content:

• a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
• grant us and our sub-licensees the right to use the name that you submit in connection with such content.

7.7 If we reasonably request you to do so, you agree to do such further acts and execute all documents which may from time to time be necessary to give full effect to this section 7.

8.1 We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy.

8.2 By using our Website, you:

• consent to such processing and you warrant that all data provided by you is accurate; and
• authorise us to transmit information (including updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

9.1 Other than in relation to links to third party websites, we or our licensors are the owners or the licensee of all intellectual property rights in the Website and in the material published on it, including all brand names and trade marks. All such rights are reserved and nothing in these Terms will be interpreted as giving you ownership or rights in such intellectual property or the data contained therein.

9.2 You are not permitted to use our intellectual property without our approval, unless expressly permitted under the section 6 (Use of our Website).

10.1 As a convenience to you, the Website may include links to other websites or material which is provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

10.2 We have no control over the content of those websites or resources and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them.

10.3 We will not be responsible for the privacy practices or content of such websites nor will we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.

11.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

11.2 Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

11.3 If we are informed of any inaccuracies in the material on the Website we will correct this as soon as we reasonably can.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and any liability for fraud or fraudulent misrepresentation.

12.2 We provide you with access to the Website free of charge and subject to section 12.1 above, we will not be responsible for any loss, injury or damage of whatever kind caused in whole or in part by:

• incompatibility of the Website with any of your equipment, software or telecommunications links;
• technical problems including errors or interruptions of the Website;
• unsuitability, unreliability or inaccuracy of the Website; and
• failure of the Website to meet your requirements.

12.3 The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet.

OUR RIGHTS IF YOU BREACH THESE TERMS
13.1 Should you make any illegal and/or unauthorised use of the Website, and/or fail to comply with these Terms, we may take such action as we reasonably determine to be appropriate including amongst other measures temporarily or permanently removing your registration and right to use the Website.

WE MAY SUSPEND OR WITHDRAW OUR WEBSITE

14.1 Our Website is made available free of charge.

14.2 We may suspend or withdraw all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

14.3 We may disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of these Terms.

OUR WEBSITE IS DESIGNED FOR USERS IN THE UNITED KINGDOM

Whilst we ship internationally, the Website is directed to people residing in the United Kingdom. We do not represent that content available on or through the Website is appropriate for use or available in other locations.

NOBODY ELSE HAS RIGHTS UNDER THESE TERMS
Only you and us are entitled to enforce these Terms. No other person will be entitled to enforce any provision of these Terms.

WHAT HAPPENS IF PARTS OF THESE TERMS BECOME INVALID?
If any part of the Terms is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

EVEN IF WE DELAY ENFORCING THESE TERMS, WE CAN STILL ENFORCE THEM LATER

Any delay or failure by us in exercising, or any waiver by us of, our rights under or in connection with these Terms will not limit or restrict the future exercise or enforceability of those rights.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts except that if you are acting as a consumer and are a resident of Northern Ireland you may also bring proceedings in Northern Ireland and if you are a consumer and a resident in Scotland you may also bring proceedings in Scotland.

SECTION 2 - TERMS OF SALE

1.1 These terms and conditions ('Terms of Sale') set out the terms and conditions which apply to our, Cochabamba Parfums Limited (‘us’, ‘we’ and ‘our’), sale of goods and services (together, the ‘products’) to you via our website www.altraprofuture.com ('Website').

1.2 Please read these Terms of Sale carefully before you submit an order to us as they affect your rights and liabilities under law and tell you who we are, how we will provide goods and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 We recommend that you print a copy of these Terms of Sale for your future reference as we will not file a copy of these Terms of Sale specifically in relation to your order.

Important parts of these Terms of Sale

1.4 We would especially like to draw your attention to the following sections:

• sections 14 (Your rights to end the contract) and 15 (Cancelling and returning products if you change your mind) which sets out your rights to cancel orders placed by you;
• section 16 (Our rights to end the contract) which sets out our rights to cancel orders placed by you;
• section 17 (Faulty, damaged or incorrect products) which sets out your rights if products are faulty, damaged or incorrect; and
• section 18 (Our responsibility for loss or damage suffered by you) which sets out our responsibility to you.

1.5 If you would like to discuss our terms of sale prior to placing your order, please contact us via email at human@altraprofuture.com

WHO WE ARE AND HOW TO CONTACT US

2.1 We are, Cochabamba Parfums Limited (trading as Altra).

2.2 We are a limited company registered in England and Wales under company number 11453599. Our registered office address and main trading address is at 80-83 Long Ln, London EC1A 9ET UK  Our VAT number is GB299441652.

2.3 To contact us, please contact our customer services team via email at human@altraprofuture.com

2.4 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us in your order.

2.5 We try our best to ensure that your experience as a customer of ours is a positive one and want to hear from you if you have any cause for complaint.

2.6 If you have any queries, complaints or problems with the products, please contact our customer services team by logging on to your account and provide full details of the nature of your complaint.

OTHER TERMS THAT MAY APPLY TO YOU

3.1 These Terms of Sale refer to the following additional terms and conditions, which also apply to your purchase of the products:

• Our Returns Policy, please see sections 13 (Your rights to end the contract) and section 14 (Cancelling and returning products if you change your mind) for more information about this.
• Our Privacy Policy, please see section 5 (How we may use your personal information) for more information about this.
• Our Cookie Policy, which sets out information about the cookies on our Website.

YOUR STATUS

4.1 By placing an order with us, you are confirming that:

• you are legally capable of entering into binding contracts;
• you are at least 16 years of age
• you are a consumer (i.e. for private use as opposed to business use); and
• the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

4.2 You must notify us immediately of any changes to your personal information by e-mailing our customer service team at human@altraprofuture.com

HOW WE USE YOUR PERSONAL INFORMATION

5.1 We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

5.2 When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

5.3 You authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

PROTECTING YOUR SECURITY

6.1 To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases.

6.2 We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

6.3 By accepting these Terms of Sale you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

OUR PRODUCTS

7.1 We have made every effort to ensure that the products conform to the photographs and descriptions provided on our Website. However, please note that certain colours may look different to the actual colour of the products, when displayed on an electronic device.

7.2 We do not represent or warrant that particular products will be available. Please see section 9.6 (What happens if we cannot accept your order) for information about what happens if the products are not available.

7.3 You may have the option to personalise certain goods. Please ensure the personalisation information you provide is correct and any images are of a sufficiently high resolution, as the goods will be manufactured using this information.

7.4 If you have chosen to personalise the goods you may lose your right to cancel your order (see section 14 (Cancelling and returning goods if you change your mind) for further details) as it may be the case that we are unable to resell the goods due to the personalisation. Similarly, we cannot accept the return of any personalised goods if the return is due to incorrect information provided by you.

OUR RIGHT TO MAKE CHANGES

8.1 We have the right to make minor changes to the products without notifying you in order to:

• conform with any applicable safety or other legal or regulatory requirements; or
• implement minor technical adjustments and improvements. These changes will not affect your use of the products.

8.2 We may also make reasonable changes to the products or these Terms of Sale but if we do so we will notify you and you will have the right to contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

OUR CONTRACT WITH YOU

9.1 Our Website will guide you through the ordering process.

9.2 Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms of Sale carefully before submitting your order. If you are unsure about any part of these Terms of Sale, please ask us for clarification.

9.3 Our acceptance of your order will take place when we email you confirming our acceptance (‘Order Confirmation’), at which point a contract between you and us will come into existence.

9.4 Automated acknowledgements of your order which you may receive from us do not amount to our acceptance of your offer to purchase products advertised on our website.

9.5 The contract will relate only to those products confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Order Confirmation.

9.6 If we cannot accept your order, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. This may be because the product is unavailable or because we have identified an error in the price or description of the product.

9.7 If we have taken payment, we will be refund you as soon as possible (and in any event, within 14 days).

9.8 Before submitting your order to us, you will be given the opportunity to review and change it. Please make sure you have checked your order carefully before submitting your order as once submitted you will not be able to make changes to it.

9.9 The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

DELIVERY

10.1 Information about delivery times and costs will be set out at ‘Checkout’ and orders will be delivered to the address you specify. All goods will normally be dispatched within 2 days of receipt of your order.

10.2 If the products are one-off services, we will begin the services on the date agreed with you during the order process. The completion date for the services is as told to you during the order process.

10.3 If your order has not arrived by the estimated delivery date, please contact us as soon as possible so we can investigate.

10.4 If you are not home when the goods are delivered we may leave the goods in a safe location or, if no one is available to accept delivery, re-deliver the goods on a different day.

10.5 In the unlikely event that we fail to deliver within the time specified or, if no time has been specified, within 30 days of our Order Confirmation (or as otherwise agreed), you may end the contract if:

• failure to deliver was caused by us refusing to deliver your goods;
• in light of all relevant circumstances, delivery within that time period was essential; or
• you told us when ordering the goods that delivery within that time period was essential.

10.6 If you do not wish to cancel, or none of the circumstances described above apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may end the contract.

10.7 If you have the right to end the contract under sections 10.5 or 10.6 you may instead cancel or reject part of your order provided that separating the goods in your order would not significantly reduce their value.

10.8 Any sums that you have already paid for cancelled goods and their delivery will be refunded to you within 14 days.

10.9 Please note that if any cancelled goods are delivered to you, you must return them to us or arrange with us for their collection within 14 days from the date of cancellation or delivery (whichever is later). In either case, we will bear the cost of returning the cancelled goods.

10.10 If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and section 15 (Our rights to cancel the contract) will apply.

10.11 Delivery will be deemed to have taken place when the goods have been delivered to the delivery address specified by you in your order and you (or someone identified by you) have taken physical possession of the goods.

10.12 The responsibility (sometimes referred to as ‘risk’) for the goods remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.

10.13 You own the goods only once we have received payment in full of all sums due (including any delivery charges).

PRICE AND PAYMENT

11.1 All prices (including delivery charges) shown on the website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Order Confirmation).

11.2 Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account on the dispatch of your goods or provision of the service to you.

11.3 You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

11.4 If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.

11.5 In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with section 9.3, we are not required to sell the products to you at the price shown.

11.6 We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.

11.7 We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

11.8 Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail.

11.9 A copy of the discount code terms and conditions can be obtained by e-mailing human@altraprofuture.com

YOUR RIGHTS TO END THE CONTRACT

12.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

• if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see section 16 (Faulty, damaged or incorrect products) for more information about this;
• If you want to end the contract because of something we have done or have told you we are going to do, see section 12.2 below;
• in all other cases (if we are not at fault and there is no right to change your mind), see section 12.3 below.

12.2 If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

• we have told you about an upcoming change to the product or these terms which you do not agree to (see section 8.2);
• we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
• there is a risk that supply of the products may be significantly delayed because of events outside of our control (see section 18 (Events outside of our control) for more information about this);
• we have suspended supply of the products for technical reasons, or notify you that we are going to suspend them for technical reasons, in each case for a period of more than [28 days]; or
• you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see sections 10.5 and 10.6 (What happens if we fail to deliver the goods in time?).

12.3 We will refund any advance payment you have made for products which will not be provided to you.

RETURNING GOODS IF YOU CHANGE YOUR MIND

13.1 If you change your mind and would like to request a return, please note that we do not offer refunds only exchanges

Please refer to our Shipping & Returns Policy for more information. 

OUR RIGHTS TO END THE CONTRACT

14.1 We may end the contract for a product at any time by writing to you if:

• you do not make any payment to us when it is due and you still do not make payment within 4 days of us reminding you that payment is due;
• you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
• you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
• you do not, within a reasonable time, allow us access to your premises to supply the services.

14.2 If we end the contract in the situations set out in section 15.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

14.3 We may write to you to let you know that we are going to stop providing the product. We will let you know at least 12 hours in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

FAULTY, DAMAGED OR INCORRECT GOODS

15.1 By law, we must provide products and services that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any information we have provided to you before you place your order, and that match any samples that you have seen or examined (unless we have made you aware of any differences).

15.2 If any products you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect or incorrectly priced goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for one or more of the following remedies:

• 30 day right to reject: Beginning on the day that you receive the goods you have a 30 day right to reject the goods and to receive a full refund (this is called the ‘short term right to reject’). Please note if any of the goods are of a kind that can reasonably be expected to perish after a shorter period, the time limit for exercising the short-term right to reject in relation to those goods is the end of that shorter period;
• Repair or replacement: If you do not wish to reject the goods, or if the short term right to reject has expired, you may request that the goods be replaced or repaired. We will bear any associated costs and will provide the repair or replacement (as applicable) within a reasonable time and without significant inconvenience to you.
• Refund: In certain circumstances, where a repair or replacement is impossible or disproportionate, we may instead offer you a full refund. In addition, if we have repaired or replaced the goods and they still do not conform then you have the right either to keep the goods at a reduced price, or reject them in exchange for a refund (this is called the ‘final right to reject’).

15.3 Please note:

• if you are exercising your short term right to reject, it will be your responsibility to prove that the products are defective, faulty or incorrect. Similarly it will also be your responsibility to prove that the goods are defective, faulty or incorrect once 6 months have passed since you received the goods; and
• if you exercise the final right to reject the goods (as described above) more than 6 months after you have received the goods, we may reduce any refund to reflect the use that you have had out of the goods.

15.4 You will not be eligible to claim under this section if:

• we informed you of the fault(s), damage or other problems with the goods before you purchased them (and it is because of the same issue that you now wish to return them);
• you have purchased the goods for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the goods for that purpose; or
• if the problem is the result of normal wear and tear, misuse or intentional or careless damage.

15.5 Please also note that rights set out in this section 16 do not allow you to return the goods because you have changed your mind. Please instead refer to section 14 (Cancelling and returning goods if you change your mind) which sets out information about your rights if you change your mind.

15.6 If there is a problem with a product which is a service, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for one or more of the following remedies:

• you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
• if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
• if you haven't agreed a time beforehand, it must be carried out within a reasonable time.

15.7 Please see our Returns Policy for details as to how to return goods to us under this section 16. We will be fully responsible for the costs of returning goods under this section 16 and will reimburse you where appropriate.

15.8 Refunds under this section 16 will be issued within 14 days of the day on which we agree that you are entitled to the refund.

15.9 Any and all refunds issued under this section 16 will include all delivery costs paid by you when the goods were originally purchased and will be made using the same payment method that you used when ordering the goods, unless you specifically request that we use a different method.

OUR RESPONSIBILITY FOR LOSS AND DAMAGE SUFFERED BY YOU

16.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes death or personal injury caused by our negligence (including that of our employees or sub-contractors) or for fraud or fraudulent misrepresentation.

We are not responsible for loss which is not foreseeable

16.2 If we fail to comply with these Terms of Sale, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created.

16.3 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

We only supply goods for domestic and private use

16.4 We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity whatsoever.

Your rights as a consumer

16.5 Please note that nothing in these Terms of Sale seeks to exclude or limit any of your rights as a consumer. More information can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office. 

EVENTS OUTSIDE OF OUR CONTROL

17.1 We are not responsible for any failure or delay in performing our obligations where that failure or delay results from any event that is outside of our control. Such events include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, pandemic, other natural disaster, or any other event that is beyond our control.

17.2 If we are delayed or fail to perform our obligations as a result of an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay then you may contact us to end the contract and receive a refund for any goods you have paid for but have not received.

WE MAY TRANSFER THESE TERMS TO SOMEONE ELSE

We may transfer our rights and obligations under these Terms of Sale to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms of Sale.

YOU MAY ONLY TRANSFER THESE TERMS AND CONDITIONS IF WE AGREE

You may only transfer your obligations and rights under these Terms of Sale if we agree in writing.

NOBODY ELSE HAS RIGHTS UNDER THESE TERMS

We may transfer our rights and obligations under these Terms of Sale to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms of Sale.

INVALID PARTS OF THESE TERMS

If any part of the Terms of Sale shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions of the Terms of Sale.

EVEN IF WE DELAY IN ENFORCING THESE TERMS, WE CAN STILL ENFORCE THEM LATER

Any delay or failure by us in exercising, or any waiver by us of, our rights under or in connection with these Terms of Sale will not limit or restrict the future exercise or enforceability of those rights.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES AND WHERE YOU CAN BRING PROCEEDINGS?

These Terms of Sale shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland

PROMOTIONAL GIVEAWAY WITH /NOW OR NEVER

1 the competition closes on 8.1.22, and the winners will be drawn at random.

2  the winner will be notified by Direct Message on Instagram

3  the grand prize is one (1) full-size bottle of Altra scent of the winner’s choice, valued at £168.00.

4  the winner will be notified by Direct Message within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

5  the promoter is Cochabamba Parfums Ltd., Trading as Altra (company no.11453599) whose registered office is at 80-83, Long Ln, London EC1A 9ET.

6  employees of Cochabamba Parfums Ltd, their family members and anyone else connected with the competition's set up, supply or management shall not be permitted to enter the competition.

7  there is no entry fee and no purchase necessary to enter this competition.

8  no responsibility can be accepted for entries not received for whatever reason.

9  the promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter's control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

10  the promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

11  no cash alternative to the prizes will be offered. The prizes are not transferable.

12  prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13  the promoter will notify the winner when and where the prize can be collected.

14  the promoter's decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

15  by entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.

16  the competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

17  the winner agrees to the use of their name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed

18  the winner must have a shipping address in the United States of America or United Kingdom. 

LAST UPDATED 25.07.22