FAQs

ORDERS & ACCOUNT
  • What payment methods are accepted? All credit and debit cards including Visa, Mastercard, Maestro, Amex.  As well as Apple Pay, PayPal, Facebook Pay, Amazon Pay, Google Pay.

SHIPPING & RETURNS
  • What countries do you ship to? See our shipping info here.
  • How can I ensure my order went through? After you place an order, you will see an order confirmation page containing your order number. If you do not see an order confirmation page after submitting your order, your order was not submitted successfully. You will also receive an order confirmation email sent to the email address entered during check out. You can access information on all your orders by creating and signing into your account. If you have any issues retrieving this information, please contact us at orders@altraprofuture.com
  • How much is shipping? We offer complementary express shipping the United Kingdom on all orders and complimentary international shipping on orders over £250. International shipping rates for orders under £250 are calculated at checkout.
  • What is your returns policy? We ship all full-size orders with a sample so that you can ensure that you are happy with your choice before opening the sealed box of your full-size perfume. Should you not be happy with your choice, we will be happy to exchange it for another scent; please contact us at orders@altraprofuture.com to request the return code. Please note we do not offer refunds, only exchanges. We will only exchange full-size Altra scents that have been returned in perfect re-sellable condition, in the original unopened packaging, within 30 days of your original order, you will be responsible for the cost of retuning the item to us - we strongly advise that you use a service with tracking as we cannot be held responsible for items lost in shipping to us. If you need help or advice on which scent to pick please contact us at orders@altraprofuture.com or try all five scents first with our Preview Set.
  • Do you offer samples? We sell our Preview Sets as a cost-effective way to experience the full collection and discover the scents that are best for you. When you purchase a Preview Set for £30, you will be able to redeem this cost against your chosen full-size scent.
  • I bought a Preview Set, how do I get my £30 credit? When you purchase a Preview Set your £30 credit voucher will automatically be emailed to you within 2 days with your code and instructions on how to redeem it. If you haven’t received it after this, please contact us stating your order number, at orders@altraprofuture.com
  • Can I use my Preview Set credit to purchase another Preview Set? The £30 credit is only redeemable towards a full-size purchase or refill.

SCENTS
  • Are all Altra scents Vegan? Yes, all Altra scents are 100% vegan, natural and cruelty free.
  • What is in natural perfume? We only use oils and concentrates that come from plant sources - these include flowers, wood, seeds, leaves, peel, resins. We use different extraction methods (steam distillation, Co2 distillation, absolutes, concretes, fractional distillation) of these natural materials to make our concentrates, which are then blended into Certified Organic alcohol produced from grain grown in Italy. We never use any synthetic, nature-identical or animal origin ingredients.