SHIPPING & RETURNS

SHIPPING

We offer complimentary express shipping within the United Kingdom on all orders.

We offer complimentary international shipping on orders over £350. Shipping rates for international orders below £350 are calculated at checkout.

For orders delivered to the EU, applicable taxes and duties are included at check out.

For orders delivered outside the UK and EU, you are responsible for any import duties, taxes and customs charges imposed by the destination country. These charges are not controlled by Altra and are not included unless expressly stated at checkout.

Available shipping destinations are shown at checkout. We do not deliver to PO boxes.

*Please note that whilst we ship internationally, we are currently unable to ship to the following regions: Central America, Oceania, Mexico or Åland Islands, Albania, Andorra, Armenia, Afghanistan, Azerbaijan, Belarus, Bosnia & Herzegovina, Bhutan, British Indian Ocean Territory, Brunei, Christmas Island, Cocos (Keeling) Islands, Faroe Islands, French Southern Territories, Gibraltar, Greenland, Guadeloupe, Iraq, Israel, Isle of Man, Kosovo, Kazakhstan, Kyrgyzstan, Liechtenstein, Laos, Macao SAR, Maldives, Mayotte, Mongolia, Moldova, Montenegro, Myanmar (Burma), Nepal, Oman, North Macedonia, Palestinian Territories, Réunion, Russia, Saudi Arabia, South Georgia & South Sandwich Islands, Svalbard & Jan Mayen, Tajikistan, Turkey, Turkmenistan, Uzbekistan or Vatican City.

We're constantly adding new shipping destinations, sign up to our mailing list for updates.

RETURNS

Our Returns Policy forms part of, and should be read alongside, our Terms and Conditions of Sale. We may amend this policy from time to time. Any changes will apply to orders placed after the updated policy is published and will not affect rights relating to existing orders.

We do not offer discretionary returns or exchanges on unwanted items. This does not affect your statutory rights.

1.1 When you receive your order, please check it as soon as possible and before opening or using the product. If an item is faulty, damaged or incorrectly supplied, please contact us promptly at orders@altraprofuture.com so that we can arrange the appropriate remedy at no cost to you.

1.2 If your order was delivered within the UK, EU or EEA, you have the right to cancel your online purchase without giving a reason. You must notify us at orders@altraprofuture.com within 14 days of receiving your order and return the goods within a further 14 days.

1.3 Please contact us before returning an item so that we can provide the correct return instructions and identify the return against your order. Your statutory right to cancel is not dependent upon obtaining prior authorisation from us.

1.4 You are responsible for the cost of returning unwanted goods. We recommend using a tracked service and retaining proof of postage.

1.5 Products should be returned unused, unopened and in their original packaging. You may examine a product only as you would reasonably be permitted to do in a shop. We may reduce your refund to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

1.6 We will refund all payments received for the returned product, including the cost of our standard outbound delivery service. Any additional amount paid for an enhanced delivery service will not be refunded. Refunds will be made to your original payment method within 14 days of receiving the returned goods or evidence that they have been sent, whichever is earlier.

1.7 For international returns, you are responsible for completing any required customs documentation and must clearly identify the shipment as returned goods. Taxes, duties or other charges paid directly to customs authorities or third parties, and not collected by Altra, cannot be refunded by us.

1.8 Orders delivered outside the UK, EU and EEA are final sale, except where an item is faulty, damaged or incorrectly supplied, or where a return is required under the applicable consumer laws of the delivery destination.

1.9 Nothing in this Returns Policy limits or excludes any statutory rights or remedies available to you under applicable consumer law.

If you would like help choosing a fragrance before placing your order, please email us at orders@altraprofuture.com or order our Preview Set to experience all five Altra scents.

INCORRECT, DAMAGED OR FAULTY ITEMS

Please contact us promptly at orders@altraprofuture.com if your order contains an incorrect item or arrives damaged or faulty. Please include your order number, details of the issue and, where possible, photographs showing the problem.

We will provide return instructions and arrange the appropriate repair, replacement, price reduction or refund in accordance with your statutory rights. We will cover the reasonable cost of returning an incorrect, damaged or faulty item.

Please do not dispose of or return an item before receiving instructions from us, unless it is unsafe to retain it.

ITEM NOT RECEIVED

If your order has not arrived by the estimated delivery date, please contact us at orders@altraprofuture.com with your order number so that we can investigate.

Responsibility for your order remains with Altra until it has been delivered to you or to a person identified by you to receive it. This does not apply where you independently appoint a carrier that was not offered by us.

YOUR LEGAL RIGHTS

Nothing in this Shipping and Returns Policy limits or excludes your statutory rights under applicable consumer law.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel your contract. You may also notify us by emailing orders@altraprofuture.com.

To: Cochabamba Parfums Limited, trading as Altra, 167–169 Great Portland Street, Fifth Floor, London W1W 5PF
Email: orders@altraprofuture.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Goods ordered:

Order number:

Ordered on/received on:

Name of customer(s):

Address of customer(s):

Signature of customer(s), only if this form is submitted on paper:

Date:

Delete as appropriate.

PAGE LAST UPDATED 18.07.26